Hotlines
Through our national telephone hotline, the Medicare Rights Center provides direct assistance not only to older adults and people with disabilities, but to their friends, family, caregivers and professionals who have Medicare questions or problems.
Trained hotline counselors respond to questions about available health plan options, rights and benefits, and can also help you get the care and medicines you need. When appropriate, our staff represents clients who cannot secure the care or coverage they need on their own.
1-800-333-4114
Monday through Friday
9:00 a.m.—5:00 p.m. Eastern
For Services in Spanish:
All of our counseling services are available to Spanish-language speakers. If you would like to talk to a counselor in Spanish, select "8" when prompted.
Todos nuestros servicios están disponibles en español. Si desea hablar con un consejero en español, llame a nuestra línea de servicio al cliente (1-800-333-4114) y presione el "8" cuando oiga el mensaje del operador.
For Questions about Financial Assistance:
If you or someone you know needs financial assistance meeting Medicare costs, please select "1", followed by "2" when prompted.
For Help with Appealing a Denial by a Medicare Private Health Plan or Part D Plan:
If your Medicare private health plan or prescription drug plan denies care or coverage or medicines you need, our counselors are ready to help you navigate the appeals process. Select "1", then "3" when prompted.
The Medicare Rights Center tracks Interesting Hotline Cases to demonstrate how we've helped people deal with their Medicare issues. The information is arranged by topic, and represents common problems faced by people with Medicare.